I’ve been a Smart postpaid subscriber for almost a year now and if there’s one thing to describe my Smart experience is that it is uncomplicated.
Everything with Smart is so simple… it’s refreshing!
Signing up for a plan is simple. Getting new phones every year with their retention plan is simple.
Talking to their custom service is simple and luckily for me, I always get a straight answer.
Even their roaming is simple!
And that’s what I’m going to talk about in this post – my Smart Roaming experience.
Last September, I went on a family trip with my husband and my in-laws to Singapore.
I remember how they were stressing out about their unlimited data roaming on their mobile phones.
Artie: Did you fix your roaming already?
Me: I checked out the Smart website and it said there that all I had to do was connect to their partner telco in Singapore.
Artie: Are you sure? No need to activate any subscription?
Apparently, on the other network, setting your unlidata roaming is such a complicated process.
- There’s this keyword that you have to send prior to going to wherever country you’re off to.
- When you’ve sent the keyword, you have to make sure that your roaming is activated and you have to do this by either waiting for the confirmation text or calling up their customer service.
- Then there’s a certain timing that you have to think about, like you have to do the activation thingie within a certain number of hours before leaving the country.
- And when you’ve activated your unlidata roaming, it is only good for 5 days. If you’re staying for more than 5 days abroad, you have to constantly reactivate or else you’ll be charged per kilobyte.
Imagine thinking about all of those things, aside from the actual preparation you have to do for your trip. It’s giving me a headache!
Thankfully with Smart, to activate your unlimited data roaming, all you have to do is switch to their partner telecom abroad and that’s it!
When you’ve connected to their partner telecom, you’ll be charged $10 a day for unlimited data roaming.
Here are the list of Smart’s partner telecoms in Asia:
This means that if you’re going to Singapore, all you have to do is set your carrier to Starhub and you’re all set. If you’re going to Indonesia, choose Indosat and you’re good to go.
No need for special subscription. You will be automatically billed $10 per day for unlimited data roaming.
For iPhone users, here’s how to set your carrier when you reach your destination:
Step 1: Go to Settings -> Cellular and activate your Data Roaming
Step 2: Go to Settings -> Carrier
Step 3: On the Carrier menu, turn off Automatic Selection and wait for the list of available networks. When the list comes up, simply choose Smart’s partner telco and that’s it!
The bill after…
During my trip, I kept receiving this message from Smart:
Needless to say, I pretty much panicked and decided to get in touch with Smart.
They told me not to worry and that as long as I’m connected to StarHub, I should be fine. To be safe, they advised that I take screenshots that I’m connected to StarHub just in case any adjustment have to be done.
Come the next month, I received my bill.
Phew! I was so relieved to see that I was billed just the right amount!
We stayed in Singapore for around 6 days. At $10 a day, that’s a total of $60. Given the exchange rate of 1USD, the billed amount is just right!
The next time I travel, I won’t have any second thoughts of using my roaming on my Smart line for the fear of incurring a million peso bill!
So for those Smart postpaid subscribers going on a trip around Asia this coming holiday, feel free to roam with Smart! For more information on Smart’s Unlimited Roaming Mobile Internet Services, click here.
I was definitely able to enjoy my trip and still be connected to all my social networks while abroad.
Have you tried Smart’s unlimited roaming mobile internet service? How was your experience?